Frequently Asked Questions
What are your business hours?
Bauer’s Tents and Party Rentals is open Monday thru Friday 8-4. Saturday and Sundays are by appointment only. We can take appointments any day of the week and stay later if we need to. Bauer’s Tents and Party rentals is available to install equipment 24/7 throughout the year.
Where are you located?
Bauer’s Tents and Party Rentals is located at 13607 Darmstadt Rd. We reside in the same property as The Bauerhaus, our sister company. Please refer to our contact page for directions.
What are your payment terms and how can I pay?
We take check or cash only, no credit or debit cards. We require a 50% deposit to reserve the material. Balance of order will be due on day of delivery. We can also work out a payment plan if you would prefer to make installments. We pride ourselves on having affordable party rentals and will work with your budget.
How far in advance should I place my order?
To ensure equipment availability, we recommend that you place your order as soon as you have an event date and an approximate number of guests. We know that you will not have a total number until about a month out from the event so we do offer a chance to change your quantities. You can add or subtract to your order up to three days prior to delivery. After three days you can only add.
What happens if something goes missing or is broken?
Responsibility for equipment remains with the customer from the time of delivery or possession to time of return. Please be sure equipment is secured when not in use and protected from the weather. We DO charge for missing, broke, or damaged items.
Do you setup the equipment?
We are pleased to offer assistance with the setup of our equipment for your special event. For those wishing to setup their rental we do offer an over the counter rental on certain tents and other rental items.
How long can I keep the rental equipment?
Typically our rental rate is for a one to seven day rental. For a rental exceeding seven days we do offer a special rate. On weddings we typically come in one to two days prior to the event and tear down the day after. Special timing can be worked out for those needing longer install times.